Customer Experience
It used to be that if you weren’t marketing-led, you’re dead. That old saying needs updating. Now, if you’re not…
Through the COVID-19 pandemic, we’ve had to nurture most of our relationships through digital means. Business relationships are no exception,…
The more things change, the more they stay the same. That could be construed as the theme of the customer…
I’m a marketer. In marketing, our mission, if you like, is to instill desire. You may see a product you…
When it comes to defining how your business is perceived, customer experience plays a crucial role. Not only does it…
How important is the customer experience in the modern marketing climate? More than 80% of companies currently compete based largely…
Today, pretty much every industry uses (or should be using!) video marketing. The healthcare industry is no exception. According to…
The days of brands competing solely on the basis of price and prestige are gone. Today, the real way to…
Hootsuite, the most widely used social media management platform, has declared that the “age of experience” is over, and we’re…
As customer service increasingly moves on to social media, it is now more important than ever to have a good…
Note: Updated March 2021 to include two more questions! What you want to know from your customers, and what they…
Customer Experience is one of the most recurring themes on this site. We have Customer Experience blogs touching on things…
In a digital world where everyone has a great website, a newsletter, a live chat, a Facebook page, an app,…
