Note: Updated March 2021 to include two more questions! What you want to know from your customers, and what they…
Customer Satisfaction
Increasing customer loyalty is a very important aspect of business today. There are too many choices for customers to go…
With the decision to trade in my 7-year-old Acura MDX for a smaller crossover, I started one of those common…
The practice of influence marketing or “influencer marketing” is showing no signs of slowing down. Klout scores, which used to…