When it comes to defining how your business is perceived, customer experience plays a crucial role. Not only does it…
Client Relationship Development
Think of Artificial Intelligence not as something to replace humans, but automating and augmenting our cognitive skills. From repetitive and…
Note: Updated March 2021 to include two more questions! What you want to know from your customers, and what they…
Increasing customer loyalty is a very important aspect of business today. There are too many choices for customers to go…
I have attended a few conferences lately where I’ve heard both presenters and attendees use the terms “customer loyalty” and…
The customer lifecycle references the stages customers pass through when considering, purchasing and using products or services offered by their…